Capgemini Superset Hiring 2025 | Contact Support Group (CSG) || Capgemini Exceller Hiring 2025

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Capgemini Superset Hiring 2025

Capgemini Superset Hiring 2025 | Contact Support Group (CSG) || Capgemini Exceller Hiring 2025

Capgemini Superset Hiring 2025 :- Capgemini Announced Capgemini Exceller Off Campus Hiring for 2025 Graduates. In this article you will see how to apply for Capgemini Superset Hiring 2025, Role Details & Apply Link.

About the Company

Based in Paris, France, Capgemini SE is a French multinational organization that delivers information technology services and consulting.

Job Details

Job Role

CTC & Location:

3.25 Lacs (3 LPA + 25k one-time incentive) | Noida, India

Education | Courses

Candidates must have completed any 3-year diploma / graduation in 2025

Eligible Batches

2025 BATCH

Desired Skills

  • Candidates should possess outstanding communication and English language proficiency.
  • They should demonstrate strong interpersonal abilities and the capacity to work effectively under pressure.
  • Fundamental computing skills are required.
  • Candidates must be prepared to sign a Service Level Agreement and adhere to Key Performance Indicators.
  • Applicants must be willing to relocate to any location and work night shifts.

 

Capgemini Superset Hiring 2025: Job Description:

  • Deliver exceptional customer service and problem resolution, along with technical troubleshooting for customer inquiries via voice-based phone services and other communication channels, while being prepared to manage multiple support channels simultaneously.
  • Ticket Management – Assess the urgency of each ticket, categorize it appropriately based on the issues presented, monitor the ticket’s status (On-hold, Open, Closed & Resolved), and keep customers updated on its progress, among other responsibilities.
  • Business Intelligence – Leverage ticket data and analysis tools, applying best practices within the account to enhance customer support.
  • Service Delivery – It is our commitment to provide the service that meets customer expectations.
  • Customer Management – The effectiveness of your interactions, from greeting to resolution and call closure, is what is anticipated.
  • CHIP – Our intelligent AI BOT assists in addressing customer inquiries, thereby saving time and effort for both Service Delivery and customers in resolving issues. It also enhances the overall customer experience.
  • Service Email Retrieval – Evaluate our efficiency in managing email as a contact channel and reducing the number of transitions between Service Delivery and the customer.
  • Knowledge Management – Assess how effectively we maintain the knowledge base to resolve customer issues.
  • Service Marketing – Enhance customer branding by introducing tools that can increase usage and benefit the customer, specifically in the context of Capgemini.
  • Support customers across various sectors, including Telecommunications, Financial Services, Healthcare, and Technology.
  • Troubleshoot customer issues related to internet connectivity, including troubleshooting, password resets, session resets, and profile renaming.
  • Achieve customer satisfaction through first contact resolution (addressing an issue during the initial interaction).
  • Clarify customer needs.
  • Investigate and confirm understanding of the requirements or issues presented.
  • Greet customers in a polite, friendly, and professional manner, adhering to established procedures.
  • Listen carefully to customer needs and concerns, demonstrating empathy.

 ✅Capgemini Superset Hiring 2025 Apply Link: (Apply Here)

Capgemini Apply Link

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